Service Design Toolkit

This toolbox contains 12 workshop templates and 2 posters as downloadable PDFs, and a manual and technique cards as paid-for physical products. All in Dutch and English.

This is an introduction to the methodology of service design. It brings together ethnography, consumer research, interaction design, product design, industrial design, service marketing and corporate strategy, in a practical do-it-yourself guide.

It was developed through a partnership between Namahn and Flanders DC and translated into English via the European SPIDER project.